A Note Letter from LUME's Founder
LUME began as a quiet spark, a feeling that there had to be more. In this letter, Coco shares the journey behind the shine - Something luminous, honest, and made for...
Shipping Information
Shipping Within New Zealand
– Overnight Express Shipping (1 - 3 working days): $6 NZD
- Free Overnight Express Shipping: Orders over $100 NZD
Shipping to Australia
– Standard Shipping (3 - 10 working days): $10 AUD
– DHL Express Shipping(1 - 2 working days): $10 AUD
– Free Standard Shipping: Orders over $170 AUD
– Free DHL Express Shipping: Orders over $260 NZD
Shipping to USA
– Standard Shipping (3 - 10 working days): $15 USD
– DHL Express Shipping(1 - 3 working days): $30 USD
– Free Standard Shipping: Orders over $120 USD
– Free DHL Express Shipping: Orders over $200 USD
– Customs delays may occur depending on your region
– Import duties or taxes may apply upon arrival and are the responsibility of the customer
Tracking
Once your order is on its way, you’ll receive a shipping confirmation email with your tracking number so you can follow its journey home.
Pre-Orders
If your item is marked as a pre-order, the estimated shipping timeframe will be listed on the product page.
Orders containing both in-stock and pre-order items will be shipped together once everything is ready.
Lost or Delayed Parcels
While we do our best to ensure every order arrives safely and on time, we cannot take responsibility for unexpected courier delays or parcels lost in transit.
If something feels off, please get in touch — we’ll do everything we can to help.
Still have questions?
We’re always here for you.
Email us at care@lumejewellery.com and we’ll take care of you x
